Instrument Rental Return Policy

Rental instruments may be returned at any time during normal operating hours to Atlanta Violins at our Roswell, GA location.

If you are unable to return to our retail store, contact us for alternate return options. DO NOT LEAVE THE INSTRUMENT AT SCHOOL. Music teachers/School Officials and third parties are not responsible for the return of your instrument. Lessee is responsible for the instrument until it is returned to us.

There is no penalty to cancel your Rental Contract.

Rental payments are not prorated and will not be refunded upon return.

Students who will CONTINUE with music should keep the instrument over the summer. All Rental Contracts are equity building. The “rental fee” portion of each payment is accrued as rental credit toward owning a full-size string instrument outfit meeting the terms of the rental contract. If you cancel your contract by returning the instrument for any reason, all equity is lost if not used within 30 days.

Atlanta Violins Merchandise Return Policy

For all returns/exchanges, please contact our office immediately at (770) 642-8111 or via text at (770) 738-9682. Items must be returned to our retail store in original condition within 30 days of purchase with the receipt for a refund or exchange. Items returned without a receipt are only eligible for store credit.

Worn, used, or close-personal-contact items and special orders of non-stock merchandise are not returnable. For return/exchange of damaged/defective products, please contact us within 48 hours of purchase.

The following items may only be returned if defective or unopened/unused: Strings, Rosin, Bows, CD's, Method Books, Polishing Cloths. Slight inconsistencies in materials made from natural products does not constitute defect.

Restocking Fees

Any returns on instruments purchased outright through Atlanta Violins may be assessed a reasonable restocking fee.

Exchange/Trade-in Policy for Instruments

Any instrument purchased at Atlanta Violins may be traded-in toward the purchase of any “same type” instrument of similar or greater value within 365 days of purchase. The instrument for exchange must be returned in original condition to receive full purchased value, and customer must pay any difference in price.

After 1 year, any purchased instrument may be traded-in at 75% of original purchased price toward the purchase of any “same type” instrument of similar value, or at 100% of original purchased price toward any “same type” instrument priced at double the value of the traded instrument. The instrument for exchange must be returned in original condition to receive full purchased value, and customer must pay any difference in price.

Atlanta Violins reserves the right to reduce trade-in value for any instrument below the levels outlined in this policy based on instrument condition/wear or any repair/restoration work that will be required to return traded instrument to saleable condition, as well as any reduction in sale price that may be needed.

Bows purchased through Atlanta Violins are not eligible for full-value trade.  Trade-in value for bows will be reduced by the retail cost of 1 bow rehair for that instrument type plus the cost of any additional repair/restoration work that will be required to return traded bow to saleable condition, as well as any reduction in sale price that may be needed.